Refund policy

Refund and Return Policy

Thank you for shopping with Urban Maven. We stand behind the quality of our products and are committed to ensuring your satisfaction. If for any reason you are not completely satisfied with your purchase, please review our return and refund policy below.

1. Returns

• Eligibility: To be eligible for a return, your item must be unused, unopened, and in the same condition you received it. It must also be in the original packaging.
• Return Window: You have 30 days from the date of purchase to initiate a return.
• Non-Returnable Items: Certain items, such as gift cards, sale items, and limited-edition products, are not eligible for returns.

2. Refunds

• Inspection Process: Once your return is received and inspected, we will send you an email notification regarding the approval or rejection of your refund.
• Approved Refunds: If approved, your refund will be processed and a credit will automatically be applied to your original payment method within 5-7 business days.
• Shipping Costs: Please note that original shipping costs are non-refundable.

3. Exchanges

• We only replace items if they are defective or damaged. If you need an exchange, please contact us with proof of damage within 7 days of receiving your item.

4. How to Initiate a Return or Refund

To start a return, please contact our customer support team at Support@urbanmaven.co.uk. Include your order number and a brief description of the issue. Our team will provide you with detailed instructions on how to return your item. Refunds may be sent back at the customers own expense.

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For any additional questions or clarifications, feel free to reach out to our team. Your satisfaction is our top priority, and we’re here to ensure a seamless experience with our brand.