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Terms of service

Terms of Service

Welcome to Urban Maven. By accessing or using our website and purchasing our products, you agree to comply with and be bound by these Terms of Service. Please review them carefully.

1. General Terms

By accessing our website and making a purchase, you agree to be at least 18 years old or have permission from a legal guardian if you are a minor. We reserve the right to refuse service or cancel orders at our sole discretion if we suspect violations of these terms.

2. Products and Services

Our products are for personal use only and are not intended for resale. We reserve the right to limit quantities purchased per person, per household, or per order to ensure availability for all customers.

3. Pricing and Payments

All prices listed on our website are in GBP and include any applicable taxes. Prices are subject to change at any time. Payment is due at the time of purchase, and we accept major credit/debit cards and other approved payment methods listed on our website.

4. Shipping and Delivery

  • Shipping: We aim to process and ship orders within 1-3 business days. Delivery times may vary depending on your location and chosen shipping method.
  • International Orders: For orders outside UK, customers are responsible for any customs fees, import duties, or other taxes.
  • Shipping Delays: While we strive for timely delivery, we are not responsible for delays caused by courier services or events beyond our control.

5. Returns, Refunds, and Exchanges

Please refer to our 'Refund and Return Policy' for information on returns, refunds, and exchanges. We reserve the right to deny refunds or exchanges if we determine that products have been opened, used, or damaged.

6. Intellectual Property

All content on our website, including images, logos, product descriptions, and text, is the property of [Your Brand Name] or its licensors. You may not use, reproduce, distribute, or modify any content without prior written consent from us.

7. User Conduct

When using our website, you agree not to:

  • Violate any laws, regulations, or third-party rights.
  • Transmit any harmful or malicious code.
  • Disrupt or interfere with the security or functionality of our site. We reserve the right to terminate access to our website for any behaviour deemed harmful to our business or customers.

8. Disclaimer of Warranties and Limitation of Liability

Our products are provided “as-is” without warranties of any kind. We do not guarantee that our products will meet your expectations or skin type requirements. In no event will Urban Maven be liable for any indirect, incidental, or consequential damages arising from the use or inability to use our products or website.

9. Governing Law

These Terms of Service are governed by the laws of England, and any disputes will be resolved exclusively in the courts of England.

10. Changes to Terms of Service

We reserve the right to modify these Terms of Service at any time, and changes will be effective upon posting. By continuing to use our website after any updates, you agree to the revised terms.

11. Contact Information

For any questions about our Terms of Service, please contact us at Support@urbanmaven.co.uk